Coronavirus / Covid-19 Update
Friday, 30 April 2021 | Tom
As lockdown restrictions are eased, we will continue to follow the government guidelines to ensure the safety of our staff and customers alike in these difficult circumstances.
Despatch / Deliveries
Our warehouse remains fully functional for goods in deliveries, courier/pallet/postal despatch and our Click & Collect service - orders are being despatched on time.
Delivery services are all running smoothly but there will inevitably be some minor delays cause by the Coronavirus situation and we would ask for your understanding if your delivery is delayed by circumstances out of our control.
UPS have temporarily suspended their guarantee of next day delivery but most orders are being delivered on time; Royal Mail and pallet deliveries continue as normal.
We have temporarily suspended deliveries to Europe due to unacceptable delays with the UPS system; we will regularly review this system and will restart deliveries to Europe as soon as the courier systems and customs clearances are running smoothly again.
Click & Collect Service
We offer a Click & Collect service for customers based locally - collection is available from our North London warehouse from Monday to Friday, 9.00AM to 5.00PM - we are closed at weekends and Bank Holidays.
Please select the free "Click & Collect" option in the checkout; once your order has been processed we will email you back with an order confirmation and collection details.
If you prefer to order over the phone, call our sales department free on 0800 310 2100 - lines are open Monday to Friday 9.00AM to 5.00PM.
All orders, without exception, must be placed in advance and paid for prior to collection. Please do not enter the building when collecting your order and ensure that social distancing rules are observed at all times.
Subject to stock, most items will be ready for collection within a few minutes during working hours.
Sales Counter & Offices
For the safety of our staff and customers alike and in view of current government guidelines, our sales counter and offices will be closed until further notice.
We will no longer accept any personal visits to our offices.
Please call us on 0800 310 2100 and we will do whatever we can to help.
We currently have good stocks of most product lines and will do everything we can to maintain availability. There will inevitably be some delays and shortages but we will try and keep these to a minimum.
We will keep our website updated with the stock situation and if you need further information please do not hesitate to contact us on 0800 310 2100.
Click here to download our Covid-19 update - PDF
We will keep this information updated and appreciate your understanding at this difficult time.