Coronavirus / Covid-19 Update
Monday, 3 August 2020 | Tom
We are following government guidelines to ensure the safety of our staff and customers in these difficult circumstances.
Despatch / Deliveries
Our warehouse remains fully functional - orders are being despatched on time.
Deliveries via both UPS and Royal Mail continue despite the current situation; most deliveries are running smoothly but there will inevitably be some service delays cause by the Coronavirus situation and we would ask for your understanding if your delivery is delayed.
Click & Collect Service
We offer a Click & Collect service for customers based locally - collection is available from our North London warehouse from Monday to Friday, 9.00AM to 5.00PM - we are closed at weekends and Bank Holidays.
Please select the free "Click & Collect" option in the checkout; once your order has been processed we will email you back with an order confirmation and collection details.
If you prefer to order over the phone, call our sales department free on 0800 310 2100 - lines are open Monday to Friday 9.00AM to 5.00PM.
All orders, without exception, must be placed in advance and paid for prior to collection. Social distancing rules must be observed at all times when collecting your order.
Subject to stock, most items will be ready for collection within an hour during working hours.
Sales Counter & Offices
For the safety of our staff and customers and in view of current government guidelines, our sales office will be closed until further notice.
We will no longer accept any personal visits to our offices.
Please call us on 0800 310 2100 and we will do whatever we can to help.
We currently have good stocks of most product lines and will do everything we can to maintain availability however there will inevitably be some stock shortages. We will keep our website updated with the stock situation and if you need further information please do not hesitate to contact us on 0800 310 2100.
Click here to download our Covid-19 update - PDF
We will keep this information updated and appreciate your understanding at this difficult time.