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Terms & Conditions
Below you'll find our full Ts & Cs - the legal bit that we have to make clear - but please remember we are human and if a mistake has happened or something has gone wrong, please give us a call or drop us an email in the first instance.
If you call us during office hours (Monday - Friday, 9.00AM - 5.00PM), your call will be answered promptly and we'll deal with any issues you have immediately; out of hours, send us an email and we'll get back to you once we are open.
Call us free on 0800 310 2100 or email firstname.lastname@example.org
Mistakes, Complaints & Disputes
Mistakes in bills, receipts or payments
Data Protection & Privacy
Data Protection Act
MDS will allow customers easy access to their own personal information and ensure it is accurate and up to date. Information is collected during the registration and purchasing processes and is used in order to facilitate swift delivery of goods ordered through the site. MDS also undertakes to tell the consumer if it going to transfer personal information outside the European Economic Area.
You will not receive any marketing material from MDS unless you specifically state that you wish to receive it, at the point of registration. If you decide that you wish to receive marketing material but later change your mind, you may unsubscribe from the newsletter by sending an e-mail to email@example.com, entering UNSUBSCRIBE in the subject line.
The person responsible for privacy matters is: Michael Field - Managing Director
All information is collected lawfully and in accordance with the Data Protection Act 2018
The person responsible for security matters is: Michael Field - Managing Director.
Our customer support and service telephone number is: 0800 310 2100 and is available 09:00 hrs to 17:15 hrs Monday to Friday. Calls are free of charge to the 0800 number.
MDS are committed to ensuring that you are completely happy with your purchase; however if you are not satisfied or have a problem, please follow the following returns procedures. You have the right to cancel under the Distance Selling Regulations (full details below).
Distance Selling Regulations
Under the Distance Selling Regulations, you have the right to cancel the contract for any reason within 14 working days after the date you receive the goods. The cancellation notice must be given in writing by letter, fax, email or any other durable medium.
New goods are guaranteed for a period of 1 year from date of purchase on a return to base basis.
This is in addition to the Consumers' statutory rights.
We will undertake to deliver within 30 days unless mutually agreed otherwise but would normally expect to despatch ex stock within 24 hours - Monday to Friday.
If for any reason we cannot fulfil the order within this period we will inform you by email.