All Royal Mail first class post deliveries to UK postcodes are free of charge. Most UPS deliveries in the UK are also free.
There are a few postcode areas where UPS add a Remote Area Surcharge.
These areas are mostly confined to the Scottish Highlands but it also applies to a few other remote or inaccessible parts of the UK as well.
If this surcharge does apply to your delivery address we will contact you via email explaining the additional charges so that you can decide if you want to continue with your order, amend the delivery address or cancel the order.
Surcharge areas for UPS deliveries include,
AB37-AB38, AB44-AB45, AB53-AB56, CA18-CA27, HS1-HS9, IM, IV14-IV28, IV30-IV32, IV36, IV40-IV56, IV7
, IV9-IV12, KA27-KA28, KW, A15-LA23, PA20-PA38, PA41-PA49, PA60-PA78, PA80-PA88, PH17-PH26, PH30-PH44, PH49-PH50, TR21-TR25, ZE.
For parcels to these postcodes a £20 remote area surcharge will apply. We will contact to confirm your agreement prior to completing your order.
In addition to our standard delivery services we also offer various Express Delivery upgrades including Guaranteed Next-day services. Any upgrades that are available will be shown on the checkout page with any extra costs that apply.
Our shipping rates vary depending on the value, size and weight of an item. In multiple item orders we only charge for delivery of the item with the
highest shipping rate so extra items ordered at the same time will be delivered free.
To find out the shipping rate for an order just add all the items to your shopping basket and the price for standard delivery to the UK will be automatically displayed, along with any shipping upgrades that are available at extra cost. You can also change your delivery address location (for example Europe, USA or Rest of the World) to get prices for those areas.
All orders that we receive before 4:30pm on a weekday will usually be processed and sent on the same day. Any orders placed after this time or on a
weekend will be processed on the next working day. If there are any problems with your order we will try to contact you immediately by either phone or
Small or low value items will usually be sent by Royal Mail First Class Post. These will usually be delivered within 1-3 days in the UK or within 3-5 days in Western Europe. Other countries might take a bit longer depending on the local postal service.
Large or high value items will usually be sent by UPS courier delivery or tracked postal service. These are signed-for services so please ensure that someone will be at the delivery address to sign for it. Delivery will usually be within 1-3 working days in the UK, 3-5 working days in Europe or 5-7 working days for most other countries.
Please note that “weekdays” and “working days” do not include Saturdays, Sundays or public holidays.
Many non-EU countries charge import duty, customs fees and local taxes on goods arriving from outside that country. Before placing an order with us for
delivery to a non-EU country you should check if this will apply to you as the carrier will ask you to pay these charges before delivering your order.
If they are unable to contact you or if you do not pay the amount required then the goods will be either returned to us or they may be destroyed
depending on local regulations.
If you do not pay any local duty, fees or taxes that are due you will not be entitled to any refund unless the goods are released back to our courier
by the authorities in the delivery country and they are returned to us in good condition. Also, the full cost of both the outward and return deliveries
plus any other charges incurred will be deducted from any refund given.
Large or high value items are usually be sent by UPS courier delivery or tracked postal service. These are signed-for and trackable services so once
your order has been sent we will email you to let you know it is on the way and we will include all the information you will need to track the
shipment’s progress through the delivery system.
For deliveries via UPS: Click on the tracking link in our Shipment Notification email or use the 18-digit tracking number to track the shipment on the
website at www.ups.com.
If you are unable to track your order or it is overdue for delivery please contact the UPS call
centre on 08457 877 877 for more information.
For deliveries via Royal Mail trackable services: Click on the tracking link in our Shipment Notification email or use the 13-digit tracking number to
track the shipment on the website at www.royalmail.com.
If you are unable to track your order or it is overdue for
delivery please contact the Royal Mail call centre on 08457 740 740 for more information.
For deliveries via Royal Mail First Class: Unfortunately this is not a trackable service but if your order has not been delivered within 10 working
days of receiving our Shipment Notification email then please let us know and we will look into it for you.
If you have not had a Shipment Notification email from us within 2 working days of placing your order and we have not contacted you about the order
then it is possible that we may not have received your order. In this case please
send us an email or phone us on 0800 310 2100 (+44
1992 70 70 30 from outside the UK) quoting your Order Number and we will let you know what to do next.
If your order has not arrived there is usually a simple reason for the delay, such as the courier might be having problems finding your address or there
may not have been anyone in when they tried to deliver your order. If you are having problems getting your order delivered and the courier has not been
able to help you then please let us know by email or by phone on 0800 310 2100 (+44 1992 70 70 30 from outside the UK)
quoting your Order Number and we will look into it for you.
Please contact us to get a Return Authorisation Number before you send anything back. The Return Authorisation Number must be marked on the outside of the package.
Please print and fill in this form and make sure that you include it with any item you are returning. This will speed up your replacement or refund.