What our customers have said
You must be congratulated. In this day and age it makes a very pleasant change to phone a company and:-
Get the phone answered within 3 rings …
By a polite, articulate, knowledgeable and friendly representative.
And not have to listen to some pre-recorded message telling me how important my call is, whilst being put on hold for ever.
Then having to press 2 for this dept then 3 for that, etc, etc, etc, you get my drift.
The most impressive thing was that the team member who answered the phone, was able to deal with my questions and processed my order without the need to refer to anybody else.
So to have my enquiry dealt with so professionally is worthy of a thank you.
Mr DE, Chelmsford
I would just like to say a big thank you to MDS, especially Henry who gave an outstanding level of customer service.
I will definitely recommend and use your services again !
Mr AB, UK
Placing my order on Tuesday lunchtime and my replacement UPS battery arriving the next morning has left me breathless. I had no idea you could still get service like that. Brilliant. And thanks from my wife too who has had her sleep interrupted by the battery warning beeps from my old UPS in my SOHO next to our bedroom! No more sleepless nights counting the beeps.
Mr PS, Surrey
"May I just say, I am on my third order with yourselves and what outstanding service I have received from your business. Not only are you good value for money, but the communication, postage and online experience is just brilliant. I shall always return and use this business and I feel you have every battery possible! Please keep up the good work, and I am proud to be a customer of MDS Battery.
Mr JS, Uxbridge
Just wanted to drop a line to express my sincere thanks for your excellent service, end to end.
I am just a normal punter whose bike battery failed, I was able to easily find your professional site, cross-locate and order my new battery in minutes (and at a very competitive price!) with clear product and delivery information. The battery arrived by courier, properly packaged, when your post-order e-mail said it would. Upon opening it I had a question, so called your Freephone number. This was answered almost immediately; by a friendly and knowledgeable girl (sorry, I should have got her name) who took the time and trouble to listen then solve my question fully.
I am now all set and a very happy customer who will now always choose MDS and make sure everyone I know does as well!
Thanks again, great service level and you get everything right first time, congratulations.
Mr KW, UK
"Thank you for the prompt dispatch of the motorbike battery charger. I received it less than 24 hours after placing the internet order
Mr RW, UK
"Just wanted to say
thanks for a great service. Goods arrived today and I only ordered at the
weekend. Excellent value, prompt service and I was kept informed of progress
from order to dispatch. Will be using you again and recommending your
company to any friends who may need batteries
or adaptors. Once again, thanks and keep up the good work!"
Mr JM, Borehamwood, Herts
"I have received my order - thank you. I know it was only a little order, but
thanks for dealing with it so efficiently. I will definitely use you again"
Mr JH, Bristol
"Brilliant service again. Ordered at 4.10pm yesterday - delivered to
Cornwall 12.30pm today. Wish all suppliers were as good."
Mr DH, St Austell, Cornwall